We are proud winners of the Best Place to Work awards in 2025 and 2026. At Aviato Consulting (founded by ex-Googlers), we deliver high-impact, enterprise-grade software, cloud, and AI solutions for global organizations. We combine deep technical expertise with the open, fun engineering culture of Google, minus the bureaucracy.
We are seeking a Client Success Manager who excels at high-stakes project delivery, proactive client engagement, and portfolio governance to ensure our enterprise initiatives are delivered on time, within budget, and without ambiguity.
Elite Culture: Founded by ex-Googlers, we blend a high-performance delivery mindset with a cutting-edge focus on cloud and AI innovation.
Verified Happiness: Join a team objectively recognized as a 'Great Place to Work' for two years running. We take culture as seriously as we take our impact.
Wealth Creation: Generous ESOP (Employee Stock Ownership Plan) package offered after 6 months.
Performance Incentives: Impact-driven annual bonus structure tied directly to overall project success and client satisfaction.
True Flexibility: Work from anywhere with our fully remote, async-friendly work model.
Strategic Client Partnership: Act as the strategic bridge between our clients and our engineering teams, holding macro-level responsibility for keeping parallel delivery timelines perfectly on track.
Project Plan & Milestone Tracking: Maintain macro-level ownership of end-to-end project plans, tracking critical paths, dependencies, and delivery velocity across multiple projects/clients.
Deliverable Quality Governance: Ensure all client-facing deliverables meet defined acceptance criteria, statements of work (SOW), and quality standards before release.
Rigorous Client Communication: Establish transparent communication cadences, providing clients with objective status reports, accurate milestone burndowns, and clear operational updates.
Portfolio Governance & Timeline Tracking: Partner with embedded Scrum Masters to remove systemic organizational bottlenecks, optimize cross-functional workflows, and ensure milestones are hit without ambiguity.
Risk & Scope Optimization: Proactively identify project risks, manage scope creep, and negotiate critical change orders with clients when requirements evolve.
Multi-Stream Program Governance: 8+ years of proven track record managing and delivering multiple large-scale cloud or software programs concurrently.
Client Engagement & Communication Mastery: Exceptional communication, relationship management, and negotiation skills.
Lateral Leadership & Influence: Proven ability to drive alignment, resolve conflict, and guide parallel cross-functional teams (Tech Leads, Architects, Scrum Masters) to hit schedules without direct functional authority.
Technical Literacy: Strong conceptual understanding of the Software Development Life Cycle (SDLC), cloud environments, and modern tech stacks.
Experience in a professional services or technology consulting environment managing multiple external client projects simultaneously.
Experience overseeing portfolios that involved deploying AI/ML models, data engineering pipelines, or GenAI integrations.
Executive-level certifications in project governance or delivery (e.g., PMP, PgMP, or PMI-ACP).
We operate with radical transparency, believe in rigorous teamwork, prioritize continuous excellence and growth, and deliver exceptional value as dedicated client partners.